Managing couriers, field teams and delivery routes
Practical articles for delivery, field service and distribution managers: controlling field staff, route optimization, integrations and operations automation.
Failed delivery reasons: the list and what to do
Failed delivery reasons: a working list, how to tell a reschedule from a refusal, keep reason codes, measure the failure rate and cut repeat visits.
Integrations & digitalizationDelivery and CRM integration: setting up the sync
Connecting delivery to your CRM: which data to pass, the ways to set up the sync and what to check at rollout so orders and statuses move without manual entry.
Courier deliveryCourier mobile app: what it must do in the field
What a courier mobile app really needs in the field: photo proof, checklists, offline behaviour, what to test before rollout and where to start.
Field serviceAssigning jobs to field technicians: how to set it up
Assigning jobs to field technicians: what data the dispatcher needs, five assignment models, priorities and replanning during the day.
Route optimizationDelivery route planning in Excel: pros and limits
Delivery route planning in Excel: what a working route sheet looks like, tricks that save time, the hidden cost of manual dispatch and when to move on.
Route optimizationLast mile delivery optimization: a practical guide
Last mile delivery optimization explained: where the cost really hides, how automated planning, time windows and live control cut the price of a stop.
Courier deliveryCustomer order tracking: how to show delivery status
Customer order tracking: which statuses to show, how the client portal and notifications work, where the data comes from and how to start the rollout.
Courier deliveryProof of delivery: how to confirm every drop-off
Proof of delivery explained: what electronic POD is, what a complete record contains, how photos and checklists replace paper, and how to roll it out.
Route optimizationDelivery time windows: how to plan without misses
Delivery time windows: how to pick the right slot width, plan routes around windows and catch delays early. Practice, common mistakes and automation.
Courier deliveryHow to choose delivery management software: criteria
How to choose delivery management software: criteria for order intake, dispatch, routing, the courier mobile app, integrations and rollout time.
Field serviceElectronic work completion report for field service
Electronic work completion report in field service: what it includes, how a technician creates it on site with photos, and what it gives clients and managers.
Integrations & digitalizationDelivery management systems: classes of solutions
A guide to delivery management systems: how spreadsheets, navigation apps, ERP modules and dedicated platforms differ, who each suits and how to compare them.
Courier deliveryCourier KPIs and motivation: what to measure
Courier KPIs and motivation: which metrics to track, how to build a transparent pay scheme and where to get delivery data without manual bookkeeping.
DistributionSales rep visit tracking in field distribution
Sales rep visit tracking: how to build retail route plans, confirm every visit with a photo report and turn supervisor reporting into facts.
Courier deliveryHow to choose courier service software
How to choose software for a courier service: key criteria — order intake and dispatch, routes, mobile app, integrations with 1C and CRM.
Field serviceElectronic work completion report in field service
An electronic work completion report for field service: what it includes, how a technician builds it in the app, and what it gives clients and managers.
Courier deliveryHow to track couriers without endless phone calls
How to set up courier control: location on a map, order statuses, photo reports and delivery confirmation — without manual calls or spreadsheets.
Route optimizationWhat is VRP: how optimal delivery routes are built
VRP is the Vehicle Routing Problem: how algorithms assign orders to couriers and build the shortest routes given time windows and constraints.