Managing couriers, field teams and delivery routes
Practical articles for delivery, field service and distribution managers: controlling field staff, route optimization, integrations and operations automation.
Delivery Route Optimization Service: How to Choose
How a delivery route optimization service differs from map routing, which constraints it handles, how multi-stop routes are calculated and how to pick one.
DistributionSales Rep Software: How to Choose and Roll It Out
Sales rep software: what it should handle, how store visit tracking and field reporting work, and how to choose and roll out the right system.
Integrations & digitalizationCRM for Courier Services: What to Choose and How to Connect
CRM for courier services: where a CRM stops, what a delivery system should handle, and how to sync orders between them without manual re-entry.
Field serviceField Service Software: How to Choose and Roll It Out
What field service software should handle, how to compare tools for mobile technicians, and how to roll out field work tracking without disrupting the team.
Courier deliveryCourier delivery automation: where to start
Courier delivery automation step by step: what to automate first, in what order to roll out a system, common mistakes and what changes in month one.
DistributionRetail store visit plan: how to build and execute it
Retail store visit plan: how to set call frequency, build a store visit schedule and a sales rep route that holds up in a real working day.
Field serviceField crew scheduling: shift capacity and rosters
Field crew scheduling: how to calculate shift capacity, build a weekly roster for field technicians and assign crews to addresses.
Courier deliveryCost per delivery: how to calculate it step by step
Cost per delivery, step by step: which costs to include, the formula for one order, the hidden expenses that skew it and how to recalculate monthly.
Courier deliveryFailed delivery reasons: the list and what to do
Failed delivery reasons: a working list, how to tell a reschedule from a refusal, keep reason codes, measure the failure rate and cut repeat visits.
Integrations & digitalizationDelivery and CRM integration: setting up the sync
Connecting delivery to your CRM: which data to pass, the ways to set up the sync and what to check at rollout so orders and statuses move without manual entry.
Courier deliveryCourier mobile app: what it must do in the field
What a courier mobile app really needs in the field: photo proof, checklists, offline behaviour, what to test before rollout and where to start.
Field serviceAssigning jobs to field technicians: how to set it up
Assigning jobs to field technicians: what data the dispatcher needs, five assignment models, priorities and replanning during the day.
Route optimizationDelivery route planning in Excel: pros and limits
Delivery route planning in Excel: what a working route sheet looks like, tricks that save time, the hidden cost of manual dispatch and when to move on.
Route optimizationLast mile delivery optimization: a practical guide
Last mile delivery optimization explained: where the cost really hides, how automated planning, time windows and live control cut the price of a stop.
Courier deliveryCustomer order tracking: how to show delivery status
Customer order tracking: which statuses to show, how the client portal and notifications work, where the data comes from and how to start the rollout.
Courier deliveryProof of delivery: how to confirm every drop-off
Proof of delivery explained: what electronic POD is, what a complete record contains, how photos and checklists replace paper, and how to roll it out.
Route optimizationDelivery time windows: how to plan without misses
Delivery time windows: how to pick the right slot width, plan routes around windows and catch delays early. Practice, common mistakes and automation.
Courier deliveryHow to choose delivery management software: criteria
How to choose delivery management software: criteria for order intake, dispatch, routing, the courier mobile app, integrations and rollout time.
Field serviceElectronic work completion report for field service
Electronic work completion report in field service: what it includes, how a technician creates it on site with photos, and what it gives clients and managers.
Integrations & digitalizationDelivery management systems: classes of solutions
A guide to delivery management systems: how spreadsheets, navigation apps, ERP modules and dedicated platforms differ, who each suits and how to compare them.
Courier deliveryCourier KPIs and motivation: what to measure
Courier KPIs and motivation: which metrics to track, how to build a transparent pay scheme and where to get delivery data without manual bookkeeping.
DistributionSales rep visit tracking in field distribution
Sales rep visit tracking: how to build retail route plans, confirm every visit with a photo report and turn supervisor reporting into facts.
Courier deliveryHow to choose courier service software
How to choose software for a courier service: key criteria — order intake and dispatch, routes, mobile app, integrations with 1C and CRM.
Field serviceElectronic work completion report in field service
An electronic work completion report for field service: what it includes, how a technician builds it in the app, and what it gives clients and managers.
Courier deliveryHow to track couriers without endless phone calls
How to set up courier control: location on a map, order statuses, photo reports and delivery confirmation — without manual calls or spreadsheets.
Route optimizationWhat is VRP: how optimal delivery routes are built
VRP is the Vehicle Routing Problem: how algorithms assign orders to couriers and build the shortest routes given time windows and constraints.